To configure IMAP access for your BlackBerry, just follow these steps:
- From your BlackBerry home screen, select the BlackBerry Set-up icon, and choose Personal Email Set-up. (On older devices, just look for the Personal Email Set-up icon.)
- Select Personal Email Set-up.
- Accept Terms and Conditions.
- On the 'Email Account Set-up' page, enter your full email address (including '@your_company.hyperoffice.com’ or '@your_domain.com') but just add an ‘x’ to the 'Password:' field. Select Next.
- This Step is required to force the Blackberry device to provide the following prompts. After this step, when prompted for your password use your normal HyperOffice password to complete the setup. - You'll see a screen that says 'We were unable to configure [username@your_domain.com].' Select I will provide the settings to add this email account, then Next.
- Select Internet Service Provider Email (POP/IMAP), then Next.
- Select I will provide the settings to add this email account, then Next.
- You'll see 'The BlackBerry Internet Service could not configure [username@your_domain.com] email account.' Select Provide The Settings to continue.
- In the 'User name:' field, enter your full email address (including '@your_domain.com'). Then enter your HyperOffice password in the 'Password:' field.
- In the 'Email server:' field, enter 'imap.hyperoffice.com', then select Next. If IMAP access was successfully configured, select OK.
To review, the Blackberry Email Setup will prompt you for these details:
Name: <Your Name>
Email Address: <Your "Send-As" Email Address>
Incoming Mail Server (for POP): pop.hyperoffice.com
Incoming Mail Server (for IMAP): imap.hyperoffice.com
Username: <username>@<yourdomain.com>
Password: <login password>
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