Spam is in many ways the most annoying part about using email. Either you get way too much Spam, or legitimate emails disappear into the Spam Folders--and sometimes both! HyperOffice's Mail system is designed to prevent unwanted Spam from ever arriving into your account, so at the start we recommend checking your Spam folder periodically to see if you're missing anything important from your Inbox.
The anti-Spam service is a learning system so it should improve over time, and we do our best to provide you (the User) with as much control as possible to handle the issue. Here are a few of the methods to manage your Spam:
Mark as Spam
Check your Spam folder and 'Mark as Not Spam' if it doesn't belong there. This will prevent emails from the specific email address and mail server from being put in Spam again. (Refer to our article on Mail Functions for more info)
Email Whitelisting
Send emails to addresses you want to receive mail from. Sending an email to a recipient address will automatically 'Whitelist' the email, so emails from those addresses will not arrive in Spam. (Refer to our article on Composing an Email for instructions)
Create Email Filters
Mail filters are easily one of the most effective tools available for managing your Inbox and your Spam. By creating a Mail Filter, you can specify which emails go where within your Mail account. You can filter by keyword, address, domain, and direct emails to any folder within your mail section. Please refer to our article on Creating Mail Filters <here>.
For Outlook Users, the problem of important emails going into Spam straightforward to address. If you want to rely on Outlook's 'Junk Email' filtering, we recommend that you simply 'Turn Off' the Spam filtration. This is done by creating a mail filter that catches everything and pushes it to the Inbox. Instructions for setting up that kind of mail filter can be found <here>.
There are a few important points for Outlook and other 3rd-party mail client users who decide to use POP:
You will not see the Spam folder
The reason we recommend 'disabling' the anti-Spam system is because when using a POP account, you will not be able to see the Spam folder in Outlook. This means that emails can get put in the Spam folder, and there will be no way to know without going into the Web Mail. Using IMAP also bypasses this issue.
You do not receive the benefit of the automatic whitelisting
When you send from within Outlook you are sending outside of the HyperOffice system, and because of this
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